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Updating Soon - Winter 2026
Cover of Principles of Marketing v6.0
Publishing
Winter 2026
ISBN (Digital)
979-8-88794-499-9
Publishing soon

Principles of Marketing

Version 6.0
By Jeff Tanner and Mary Anne Raymond

Key Features

  • Streamlined to 15 chapters compared to the previous version’s 16 chapters
  • Reorganized to more strongly emphasize ethics, global activities, AI, big data, and analytics.
    • Moved chapter on market research and analytics earlier in the book (Previous Chapter 10 is now Chapter 3: “Gathering and Using Information: Marketing Research and Marketing Intelligence”)
    • Revamped and combined Chapters 8 and 9 which now covers supply chain and distribution channels in one chapter (“The Value Chain: Creating Customer Value Through Supply Chain and Distribution Channels”)
  • Cutting-edge coverage of digital marketing and social media
  • Key focus on ethics and ethical marketing
  • Over 70 embedded and up-to-date video links to promotions, marketing scenarios, ads, social media, and other engaging examples of how marketing is done in the real world
  • Supportive learning features in each chapter:
    • Learning Objectives preview each main head section and help focus the reader’s attention
    • Brief profiles of real-world marketers sprinkled throughout provide insights into potential marketing careers, the organizational role of marketing, and how to succeed in marketing
    • NEW Ethics in Marketing boxes highlight unscrupulous business practices such as “bait and switch” (Section 9.1) or abusive strategies such as spam email (Section 11.1)
    • NEW Global Marketing boxes encourage students to think beyond local and national markets to develop a global mindset using examples from well-known companies such as Hershey/Cadbury (Section 8.2) or the National Basketball League (NBA) (Section 12.2)
    • Key Takeaways at the end of every main head section summarize new information while it is fresh in the reader’s mind to encourage retention
    • Review Questions at the end of every main head section prompt deeper understanding and critical reflection
    • Chapter End
      • Many new Discussion Questions help students consolidate what they have learned and prepare for tests.
      • Activities engage students and help them master key concepts
      • New Case Studies in most chapters with discussions questions and suggested answer guidelines included in the instructor’s manual.
  • NEW Version 6.0’s instructor and student supplements package aligns with the NewShoes marketing simulation offered by Interpretive Simulations, Inc. (ISI). This hands-on simulation is available only through separate purchase directly from ISI. With NewShoes, learners take on the role of running the marketing department of a simulated athletic shoe company. Designed specifically for the Introduction to Marketing course, students gain hands-on experience with the 4 Ps while making decisions in a competitive marketplace. This online, interactive environment emphasizes marketing decision making, collaboration, and critical thinking, to provide students with a firm grasp of core marketing concepts. Ask your FlatWorld representative for more information on how to set up a complementary faculty preview of the NewShoes marketing simulation
  • Customizable

Pricing:

Online Access Price $36.95
Color Printed Textbook with Online Access Price $63.95

 

Principles of Marketing is suitable for courses called Introduction to Marketing, Principles of Marketing, or similar titles taught at the undergraduate level in two- and four-year colleges and universities.


Principles of Marketing is a thorough overview of marketing basics conveyed in a concise, user-friendly narrative. Its practical approach focuses on how marketing is actually done in today's world and highlights the role of marketing as the key source for company transformation in our consumer-oriented economy. As a result, this book features particularly strong coverage of digital marketing and social media compiled by two outstanding marketing scholars who are also accomplished practitioners and expert teachers. Outstanding treatment of contemporary topics includes ethics, artificial intelligence (AI), big data, analytics, digital marketing, and social media.

New in This Version

Overall

  • Moved the chapter on market research and analytics earlier in the book (Previous Chapter 10 is now Chapter 3: “Gathering and Using Information: Marketing Research and Marketing Intelligence”)
  • Revamped and combined previous Chapters 8 and 9 into one chapter which covers supply chain and distribution (“The Value Chain: Creating Customer Value Through Supply Chain and Distribution Channels”)
  • “Ethics in Marketing” boxes highlight unscrupulous business practices such as “bait and switch” (Section 9.1) or abusive strategies such as spam email (Section 11.1)
  • “Global Marketing” boxes encourage students to think beyond local and national markets to develop a global mindset using examples from well-known companies such as Hershey/Cadbury (Section 8.2) or the National Basketball League (NBA) (Section 12.2)
  • Version 6.0’s instructor and student supplements package aligns with the NewShoes marketing simulation offered by Interpretive Software, Inc. (ISI). This simulation, available through separate purchase directly from ISI, leads students through the management of a simulated athletic shoe company. Learners develop practical understanding of business strategy, marketing decision-making, and market competition. This online, interactive environment encourages collaboration, critical thinking, and a firm grasp of marketing concepts. Ask your FlatWorld representative for more information on how to set up a preview of the NewShoes marketing simulation
  • Many new profiles of marketing professionals
  • Updated videos showcasing marketing trends and examples
  • Most of the case studies and many company profiles are new
  • Many new examples and video links throughout

By Chapter

Chapter 3: “Gathering and Using Information: Marketing Research and Market Intelligence”

  • Key term definition for consumer data platform (CDP)
  • Privacy concerns surrounding Meta platform’s use of facial recognition software
  • Information on digital ethnographies
  • Added information on AI

Chapter 4: “Consumer Behavior: How People Make Buying Decisions”

  • New types of consumer payment methods
  • Updated table of companies with top brand values

Chapter 5: “Business Buying Behavior”

  • Description of value-added resellers (VARS)
  • Expanded coverage of
    • B2B content marketing
    • B2B marketing using social media networks
  • Video on how to set up a virtual tradeshow

Chapter 9: “The Value Chain: Creating Customer Value Through Supply Chain and Distribution Channels”

  • Combined information about distribution channels from what was Chapter 8 in previous edition
  • Market development (co-op funds)
  • Connected TV (CTV) ads
  • The rise of livestreaming as a marketing channel during the COVID-19 pandemic

Chapters 10 and 11:  “Integrated Marketing Communications and Traditional Media Marketing” and “Digital Marketing”

  • Updated statistics on the use of various social media sites by different demographics
  • Updated budget breakdown by media spend showing increase in digital channels and decreases in traditional media 

Chapter 15

  • Porch pirate phenomenon
  • The battle between Amazon and WalMart

In Progress

  • All instructor supplements will be available by January 9, 2026.
  • Homework system for this title will be live by January 9, 2026.

  • About the Authors
  • Acknowledgments
  • Preface
  • Chapter 1: What Is Marketing?

    • 1.1 Defining Marketing
    • 1.2 Who Does Marketing?
    • 1.3 Why Study Marketing?
    • 1.4 Themes and Organization of This Book
    • 1.5 Discussion Questions and Activities
    • 1.6 Case Study: Athleta
  • Chapter 2: Strategic Planning and Sustainability in the Global Marketplace

    • 2.1 The Value Proposition
    • 2.2 Components of the Strategic Planning Process
    • 2.3 Developing Organizational Objectives and Formulating Strategies
    • 2.4 Where Strategic Planning Occurs within Firms
    • 2.5 Strategic Portfolio Planning Approaches
    • 2.6 Discussion Questions and Activities
    • 2.7 Case Study: When Genuine Philanthropic DNA Transcends a Leadership Change 
  • Chapter 3: Gathering and Using Information: Marketing Research and Market Intelligence

    • 3.1 Marketing Information Systems and the Use of Big Data
    • 3.2 Steps in the Marketing Research Process
    • 3.3 Discussion Questions and Activities
    • 3.4 Case Study: Brunswick Sardines
  • Chapter 4: Consumer Behavior: How People Make Buying Decisions

    • 4.1 Factors That Influence Consumers’ Buying Behavior
    • 4.2 The Customer’s Buying Process 
    • 4.3 Discussion Questions and Activities
    • 4.4 Video Case Study: Teaforia
  • Chapter 5: Business Buying Behavior

    • 5.1 The Characteristics of Business-to-Business (B2B) Markets
    • 5.2 Types of B2B Buyers
    • 5.3 Buying Centers
    • 5.4 Stages in the B2B Buying Process and B2B Buying Situations
    • 5.5 B2B E-Commerce and Social Media Marketing
    • 5.6 International B2B Markets and Ethics 
    • 5.7 Discussion Questions and Activities
    • 5.8 Case Study: Develon
  • Chapter 6: Market Segmenting, Targeting, and Positioning

    • 6.1 Targeted (Differentiated) Marketing Versus Mass Marketing
    • 6.2 How Markets Are Segmented
    • 6.3 Selecting Target Markets and Target-Market Strategies
    • 6.4 Positioning and Repositioning Offerings
    • 6.5 Discussion Questions and Activities
    • 6.6 Case Study: Cabela’s and Bass Pro
  • Chapter 7: Product and Service Decisions

    • 7.1 What Comprises an Offering?
    • 7.2 Types of Consumer Offerings
    • 7.3 Types of Business-to-Business (B2B) Offerings
    • 7.4 Branding, Labeling, and Packaging
    • 7.5 Who Manages the Offering?
    • 7.6 Discussion Questions and Activities
    • 7.7 Case Study:  Scholar-AthELITE: Athlete Career Development
  • Chapter 8: Developing and Managing Offerings

    • 8.1 The New Offering Development Process
    • 8.2 Managing Products Over the Course of the Product Life Cycle
    • 8.3 Discussion Questions and Activities
    • 8.4 Case Study: Gemelli Biotech Adapts to Market Needs and Streamlines Payments and Communication
  • Chapter 9: The Value Chain: Creating Customer Value Through Supply Chain and Distribution Channels

    • 9.1 Supply Chain Management
    • 9.2 Typical Marketing Channels
    • 9.3 Functions Performed by Channel Partners
    • 9.4 Marketing Channel Strategies
    • 9.5 Channel Dynamics
    • 9.6 Discussion Questions and Activities
    • 9.7 Case Study: Stihl
  • Chapter 10: Integrated Marketing Communications and Traditional Media Marketing

    • 10.1 Integrated Marketing Communications (IMC)
    • 10.2 The Promotion (Communication) Mix
    • 10.3 Factors Influencing the Promotion Mix, Communication Process, and Message Problems
    • 10.4 Message Strategies
    • 10.5 The Promotion Budget
    • 10.6 Advertising and Direct Marketing
    • 10.7 Public Relations, Sponsorships, and Product Placements
    • 10.8 Sales Promotions
    • 10.9 Discussion Questions and Activities
    • 10.10 Case Study: Beetroot Producers in the UK Get Access to US Market for First Time
  • Chapter 11: Digital Marketing

    • 11.1 Email Marketing and Search Engine Marketing
    • 11.2 E-Commerce Marketing and M-Commerce (Mobile) Marketing
    • 11.3 Social Media Marketing
    • 11.4 Measuring the Effectiveness of Digital Marketing
    • 11.5 Discussion Questions and Activities
    • 11.6 Lisi Lerch Adds LibbyKat: An Online Shopping Destination 
  • Chapter 12: Professional Selling

    • 12.1 The Role Professional Salespeople Play
    • 12.2 Customer Relationships and Selling Strategies
    • 12.3 Sales Metrics (Measures)
    • 12.4 Ethics in Sales and Sales Management
    • 12.5 Aligning Sales and Marketing
    • 12.6 Outsourcing the Sales Function
    • 12.7 Discussion Questions and Activities
    • 12.8 Case Study: Franklin Transportation
  • Chapter 13: Customer Satisfaction, Loyalty, and Empowerment

    • 13.1 Customer Communities
    • 13.2 Loyalty Management
    • 13.3 Customer Satisfaction
    • 13.4 Ethics, Laws, and Customer Empowerment
    • 13.5 Discussion Questions and Activities
    • 13.6 Case Study: Avis/Budget Car Rental
  • Chapter 14: Price, the Only Revenue Generator

    • 14.1 The Pricing Framework and a Firm’s Pricing Objectives
    • 14.2 Factors That Affect Pricing Decisions
    • 14.3 Pricing Strategies
    • 14.4 Discussion Questions and Activities
    • 14.5 Case Study: Customers Charged More to Use Credit Cards
  • Chapter 15: The Marketing Plan

    • 15.1 Marketing Planning Roles
    • 15.2 Functions of the Marketing Plan
    • 15.3 Forecasting
    • 15.4 Ongoing Marketing Planning and Evaluation
    • 15.5 Discussion Questions and Activities
    • 15.6 Case Study: Boll & Branch
Jeff Tanner

Jeff Tanner

Old Dominion University

John F. (Jeff) Tanner, Jr., is the former Dean of the Strome College of Business, Old Dominion University and Professor Emeritus of Marketing, Baylor University. He is the author or coauthor of fifteen books, including best-selling textbooks such as Selling: Building Partnerships and several books for practitioners, most recently Analytics & Dynamic Customer Strategy: Big Profits from Big Data. His books have been translated into several languages and distributed in over thirty countries. 

Dr. Tanner spent eight years in marketing and sales with Rockwell International and Xerox Corporation. In 1988, he earned his PhD from the University of Georgia and joined the faculty at Baylor University. In 2015, he was named Dean of Old Dominion University’s Strome College of Business. Dr. Tanner has taught executives and business students around the world, including in Colombia, India, Mexico, Canada, France, Ireland, Australia, Malawi, and Trinidad. 

In addition to writing and research, Dr. Tanner maintains an active consulting and training practice. Recent clients include Cativa, Teradata, EMC, and others. He is the founder and a partner in JK Tanner Inc., an investment firm and Bienestar, a consultancy supporting sustainability and growth for non-profits. He serves on the board of VersAbility, a $60m organization that supports and employs people with disabilities, as well as the Commonwealth of Virginia’s Horse Racing Commission.

Mary Anne Raymond

Clemson University

Mary Anne Raymond is the Thomas F. Chapman Leadership Distinguished Professor of Leadership, a Professor of Marketing, and the Director of the Thomas F. Chapman Leadership Scholars program at the Wilbur O. and Ann Powers College of Business at Clemson University. Prior to joining the faculty at Clemson, she served on the faculty at American University in Washington, DC, as Interim Director of the Graduate Marketing Program at Johns Hopkins University, and as an invited Fulbright Professor of Marketing at Seoul National University in Seoul, Korea. In addition to teaching marketing in Korea for two years, Dr. Raymond taught in France and helped develop marketing programs in Spain, England, and Denmark


Dr. Raymond received her PhD from the University of Georgia. She has extensive industry experience doing strategic planning and acquisition analysis, marketing research, and investment analysis for Holiday Inns, Inc.; Freeport Sulphur; and Howard, Weil, Labouisse, Friedrichs. Dr. Raymond also does consulting, seminars, and marketing training for multinational companies, which have included organizations such as Merit Communications in Seoul, Korea; the Conference Center and Inn at Clemson University; and Ssangyong Group.

Her research focuses on strategy in domestic and international markets, public policy issues, and social marketing. Recently, she served as one of the Principal Investigators for a grant with the Department of Defense focused on “Facilitating Necessary Mental Health Treatment for Soldiers.” Dr. Raymond has published over one hundred papers appearing in journals such as the Journal of International Marketing, International Marketing Review, Journal of Advertising Research, Journal of Advertising, Journal of Business Research, Personal Selling and Sales Management, and the Journal of Public Policy and Marketing. Dr. Raymond has received numerous teaching and research awards including the Professor of the Year Award from Clemson University Panhellenic Association, the Undergraduate Teaching Excellence Award from the College of Business and Behavioral Science at Clemson three times, the Eli Lilly Faculty Excellence Awards for Outstanding Research and Outstanding Teaching, the Eli Lilly Partnership Award, and recognition for Leadership in Student Development from the Dow Chemical Company. Dr. Raymond was also recently awarded the coveted Axcess-Capon Distinguished Teaching Award.

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