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Brief Table of Contents

• Chapter 1: The Strategic Leader’s New Mandate
• Chapter 2: What Is Organizational Capacity for Change?
• Chapter 3: OCC Dimension 1: Trustworthy Leadership
• Chapter 4: OCC Dimension 2: Trusting Followers
• Chapter 5: OCC Dimension 3: Capable Champions
• Chapter 6: OCC Dimension 4: Involved Midmanagement
• Chapter 7: OCC Dimension 5: Systems Thinking
• Chapter 8: OCC Dimension 6: Communication Systems
• Chapter 9: OCC Dimension 7: Accountable Culture
• Chapter 10: OCC Dimension 8: Innovative Culture
• Chapter 11: The Big Picture
• Appendix A: Appendix A: OCC Survey Instrument
• Appendix B: Appendix B: 8 Dimensions and Factor Loadings for OCC
• Appendix C: Appendix C: OCC Benchmarking
• Appendix D: Appendix D: OCC Benchmarking
• Appendix E: Appendix E: Resources
• Appendix F: References

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