Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more
Skip to content
Newer Version Available
Cover of Information Systems: A Manager's Guide to Harnessing Technology v8.0
December 2019
Page Count: 
ISBN (Digital): 

Information Systems: A Manager's Guide to Harnessing Technology

Version 8.0
By John Gallaugher

Key Features

  • Unique approach to information systems by leading with strategic thinking before diving into technical topics
  • Current and engaging case studies that challenge students to apply what they’ve learned
  • Coverage of not only strategy and technology basics, but also of critical concepts including data analytics, security, social media, the sharing economy, disruptive innovation, network effects and more
  • In-depth profiles on widely known firms such as Facebook, Amazon, Google, Netflix, Rent the Runway, and Zara
  • Customizable


Online Access Price:  $39.95 ($50.74 CAD) Color Printed Textbook with Online Access Price:  $64.95 ($82.49 CAD)
Buy This Book Redeem My Code

Information Systems: A Manager’s Guide to Harnessing Technology is suitable for undergraduate or MBA-level courses on business or management information systems taught in two- or four-year schools that are often called Introduction to Information Systems, Strategic Information Systems, Capstone Information Systems course, Technology Entrepreneurship, Digital Organization/Digital Leadership, Management Information, Information Technology or similar.

Information Systems: A Manager’s Guide to Harnessing Technology is updated regularly. In doing so, its primary goal is to strike a balance between core content and new developments in a rapidly evolving field. The result is a narrative grounded in relevant management theory and practice that features current, fresh, and engaging case studies and applications. Nearly all chapters receive at least some refresh of examples, statistics, and other data, while also ensuring the book’s underlying framework remains consistent and reflective of management best practices for using and successfully leveraging technology for individual and company success.

New in This Version

  • Includes new or updated discussions on: artificial intelligence (AI) (Chapter 1); tech’s role in commoditization and differentiation (Chapter 2); robotic distribution and AR in fashion (Chapter 3); Netflix’s newest challenges (Chapter 4); cloud, high-performance computing, and e-Waste (Chapter 5); cryptocurrencies and blockchain (Chapter 6); Amazon logistics, Amazon’s use of machine learning, and antitrust concerns (Chapter 7); tech giants’ power (Chapter 8), new popular players in the social landscape (Tik Tok, Fortnite, and Tinder) and Microsoft's acquisition of GitHub (Chapter 9); bad investments versus bad models (Chapter 10); Facebook’s ethics challenges and the Libra cryptocurrency effort (Chapter 11); Caastle and LeTote/Lord & Taylor compete with profitable “Unicorn” Rent the Runway (Chapter 12); security mistakes in Big Data, third-party data sales, unintended consequences of general data protection regulation (GDRP), differences in privacy laws between the US and other countries, McDonald’s AI play, high rates of artificial intelligence failures, and crafting ethical practices in data, machine learning, and other business technologies (Chapter 15); updates regarding trademark cases and other legal proceedings of note, 5G explained and implications explored, and satellite tech (Chapter 16); updates on cybersecurity breaches (Chapter 17); and downloading your Google data and Google+ shutdown (Chapter 18)
  • Introduces new concepts and terminology: local focus strategy (Chapter 3); exclusive licensing arrangements, transfer pricing, on-again-of-again digital subscribers, and microservices (Chapter 4); high-power computing, microcontrollers, and smart license plates (Chapter 5); Amazon’s computer vision/AI and new packaging standards (Chapter 7); Facebook’s violations of Apple terms-of-service violations, Facebook home assistant, Facebook-backed Libra cryptocurrency, and microtransactions (Chapter 11); serverless computing, data lakes, and the technology behind big data (Chapter 15); redefining LEO, MEO, and GEO (Chapter 16); and Google’s Stadia Gaming (Chapter 18)
  • Updated call-out boxes and graphics: transfer pricing and digital products/marginal costs (Chapter 4); server farms as power sources and their cooling costs (Chapter 5); Amazon’s evolving logistics strategies (Chapter 7); debates surrounding size and influence of big tech firms (Chapter 8); understanding the competition (Chapter 12); consumers unwittingly training artificial intelligence and the ethical use of artificial intelligence (Chapter 15), URLs and security (Chapter 16), debates over appropriate size and influence of tech firms (Chapter 18)
  • New or updated cases and examples: FreshDirect, Dell computer, Apple Music v. Spotify, Walmart’s and (Chapter 2); Zara (Chapter 3); Netflix (Chapter 4); AdhereTech (Chapter 5); Amazon (Chapter 7); Tumblr (Chapter 9); Uber (Chapter 10); Facebook (Chapter 11); Rent the Runway, Caastle, and Nuuly (Chapter 12); and Google (Chapter 17)
  • New video links: Artificial Intelligence (AI) (Chapter 1); Zara AR Studio Collection (Chapter 3); Somaliland’s transformational cashless economy, e-Waste pollution, and Apple’s recycling efforts (Chapter 5); Amazon’s delivery drone, wheeled delivery robot, Echo, and overall use of AI (Chapter 7); Facebook’s 2019 Keynote address, Libra/cryptocurrency, and TenCent/WeChat (Chapter 11); Airbnb and data science (Chapter 15); 5G networks (Chapter 16); and Google’s Stadia Gaming announcement and Google CEO’s Keynote at Google’s 2019 developer conference (Chapter 18)
FlatWorld Homework System

FlatWorld Homework

FlatWorld Homework includes multi-format questions written specifically for your FlatWorld book, which you can access through our stand-alone interface or integrate with your learning management system.

Request a demo

In order to give you the best experience, it is important that we have accurate data about your correct school. If you are unable to find the correct school above, please enter the name and web address here so that we can add it to our system.

Instructor’s Manual

Instructor’s Manual

The Instructor’s Manual guides you through the main concepts of each chapter and important elements such as learning objectives, key terms, and key takeaways. Can include answers to chapter exercises, group activity suggestions, and discussion questions.

Instructor’s Manual

PowerPoint Lecture Notes

PowerPoint Lecture Notes

A PowerPoint presentation highlighting key learning objectives and the main concepts for each chapter are available for you to use in your classroom. You can either cut and paste sections or use the presentation as a whole.

PowerPoint Lecture Notes

Test Generator - powered by Cognero

Test Generator - powered by Cognero

FlatWorld has partnered with Cognero, a leading online assessment system, that allows you to create printable tests from FlatWorld provided content.

Test Bank Files for Import to Learning Management Systems

Test Bank Files for Import to Learning Management Systems

For your convenience, we've packaged our test items for easy import into Learning Management Systems like Blackboard, Brightspace/D2L, Canvas, Moodle, or Respondus.

Test Item File

Test Item File

Need assistance in supplementing your quizzes and tests? Our test-item files (in Word format) contain many multiple-choice, fill-in-the-blank, and short-answer questions.

At FlatWorld, we take pride in providing a range of high-quality supplements alongside our titles, to help instructors teach effectively. Supplements are available for instructors who have registered their adoption with us. If you need to review or preview something specific, please contact us.

Sign up for FlatWorld

Already registered? Sign in here

John Gallaugher Boston College

John Gallaugher (PhD Syracuse University School of Management) is the founder of the Boston College TechTrek field study programs, and as an advisor to multiple successful student entrepreneurs, John has had unprecedented access to the world’s leading technology and tech investment firms. An award-winning educator and author, John has been named a "Distinguished Educator" by Apple Inc., a "Most Popular Professor" by Bloomberg Businessweek, and “Guru to Grads” by Entrepreneur Magazine. He has also received the Boston College Trzaska Faculty Leadership Award, the all-university Boston College Teaching Award, the Carroll School of Management Teaching Award, and the student newspaper’s Momentum Award for campus impact. His bestselling textbook Information Systems: A Manager's Guide to Harnessing Technology has been used at over 450 universities worldwide, and has twice won the Textbook and Academic Authors' Association "Texty" award for excellence. John has taught on five continents and has led field study experiences in Seattle, San Francisco/Silicon Valley, Boston, New York, Dublin, Ghana, and Sydney. John’s research has been published in leading journals including the MIS Quarterly and Harvard Business Review, and he has consulted for leading organizations including Apple Inc., Accenture, ING, Partners Healthcare, State Street, and the U.S. Information Agency, among others. John has worked extensively with student entrepreneurs and has seen several former students gain admittance to elite accelerators (Y-Combinator, TechStars, MassChallenge), raise capital, and build thriving businesses, with some garnering unicorn ($1 billion plus) valuations. His comments on Business and Technology have appeared in several media outlets, including The New York Times, BusinessWeek, The Associated Press, National Public Radio, and Wired. One of the rare academics who teaches managerial as well as software and hardware programming courses, you can find hundreds of "flipped learning" and project videos at: John holds both a BA in Computer Science and an MBA from Boston College, and a PhD in Information Systems from the Syracuse University School of Management. He occasionally publishes on Substack ( and is also active on social media—having left X for Threads: @john.gallaugher.

Additions & Errata


Section 11.1, corrected title of Figure 11.1 to "Largest Firms by Market Cap (in billions of $USD)".


Section 2.1, updated FreshDirect video to: 

Section 4.1, updated Netflix video to:

Section 6.2, updated blockchain intro video to:

Section 11.1, changed "Warren Hatch" to "Orrin Hatch."

Section 17.3, updated SolarWinds Hack video to:


Section 2.1: The broken link to "The FreshDirect Operation" video was replaced:

Back to top