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Table of Contents

    • About the Authors
    • Acknowledgements
    • Preface
    • 1Introducing Group Communication
      • 1.1Getting Started
      • 1.2Why Study Group Communication?
      • 1.3What Is Communication?
      • 1.4Communication in Context
      • 1.5Advantages and Disadvantages of Working in Groups
      • 1.6Group Communication and Social Media
      • 1.7Chapter Review
    • 2Group Communication Theory

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      • 2.1Getting Started

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      • 2.2What Is a Group?

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      • 2.3Why Communicate in Groups?

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      • 2.4What Is a Theory?

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      • 2.5Group Communication Theory

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      • 2.6Chapter Review

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    • 3Group Development

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      • 3.1Getting Started

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      • 3.2Group Life Cycles

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      • 3.3The Life Cycle of Member Roles

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      • 3.4Why People Join Groups

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      • 3.5Social Penetration Theory

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      • 3.6Group Norms

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      • 3.7Chapter Review

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    • 4Group Membership

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      • 4.1Getting Started

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      • 4.2Introducing Member Roles

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      • 4.3Norms among Group Members

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      • 4.4Status

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      • 4.5Trust

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      • 4.6Membership in Digital Groups

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      • 4.7Chapter Review

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    • 5Intercultural and International Group Communication

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      • 5.1Getting Started

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      • 5.2Intercultural Communication

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      • 5.3How to Understand Intercultural Communication

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      • 5.4Common Cultural Characteristics

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      • 5.5Divergent Cultural Characteristics

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      • 5.6International Communication and the Global Marketplace

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      • 5.7Styles of Management

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      • 5.8The International Assignment

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      • 5.9Chapter Review

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    • 6Improving Verbal and Nonverbal Group Interactions

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      • 6.1Getting Started

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      • 6.2Principles of Verbal Communication

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      • 6.3Language Can Be an Obstacle to Communication

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      • 6.4Improving Verbal Communication

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      • 6.5Principles of Nonverbal Communication

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      • 6.6Types of Nonverbal Communication

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      • 6.7Chapter Review

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    • 7Listening in Groups

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      • 7.1Getting Started

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      • 7.2Listening to Understand

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      • 7.3Types of Listening

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      • 7.4Group Members and Listening

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      • 7.5Strategies to Improve Listening in Groups

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      • 7.6Chapter Review

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    • 8Group Leadership

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      • 8.1Getting Started

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      • 8.2What Is Leadership?

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      • 8.3Leadership Theories

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      • 8.4Becoming a Leader

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      • 8.5Teamwork and Leadership

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      • 8.6Diverse Forms of Leadership

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      • 8.7Chapter Review

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    • 9Group Motivation

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      • 9.1Getting Started

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      • 9.2Group Motivation and Collaboration

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      • 9.3Role of Motivation

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      • 9.4Effective Motivation Strategies

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      • 9.5Effective Collaboration Strategies

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      • 9.6Feedback and Assessment

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      • 9.7Chapter Review

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    • 10Managing Conflict

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      • 10.1Getting Started

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      • 10.2What Is Conflict?

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      • 10.3Leadership Theories

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      • 10.4Conflict Is Normal

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      • 10.5Conflict Styles

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      • 10.6Conflict in the Work Environment

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      • 10.7Effective Conflict Management Strategies

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      • 10.8Crisis Communication Plan

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      • 10.9Chapter Review

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    • 11Groups and Problem Solving

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      • 11.1Getting Started

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      • 11.2Group Problem Solving

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      • 11.3Group Decision Making

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      • 11.4Effective Strategies for Group Creativity

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      • 11.5Facilitating the Task-Oriented Group

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      • 11.6Chapter Review

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    • 12Groups and Meetings

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      • 12.1Getting Started

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      • 12.2Planning a Meeting

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      • 12.3Facilitating a Meeting

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      • 12.4A Brief Introduction to Robert’s Rules of Order

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      • 12.5Postmeeting Communication and Minutes

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      • 12.6Chapter Review

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      • 12.7Appendix A: Assessment of a Student’s Campus/Community Participation

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      • 12.8Appendix B: Critique of a Formal Campus or Community Gathering

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