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Table of Contents

    • About the Author
    • Acknowledgments
    • Dedication
    • Preface
    • 1What Is Human Relations?
      • 1.1Why Study Human Relations?
      • 1.2Human Relations Skills
      • 1.3Personality, Values, and Attitude Affect Our Human Relations
      • 1.4Perception and Effect on Human Relations
      • 1.5Chapter Summary and Case
    • 2Be Your Best Self

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      • 2.1Emotional Intelligence

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      • 2.2Goal Setting

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      • 2.3Continuous Learning

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      • 2.4Chapter Summary and Case

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    • 3Enhance Your Self-Esteem

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      • 3.1What Is Self-Esteem, Self-Confidence, and Self-Image?

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      • 3.2Causes of Low Self-Esteem

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      • 3.3Signs of Low Self-Esteem

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      • 3.4Ways to Build Self-Esteem

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      • 3.5Chapter Summary and Case

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    • 4Manage Stress 

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      • 4.1Types of Stress

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      • 4.2Symptoms of Stress

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      • 4.3Sources of Stress

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      • 4.4Reducing Stress

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      • 4.5Chapter Summary and Case

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    • 5Build Communication Skills

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      • 5.1Verbal and Written Communication Strategies

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      • 5.2Principles of Nonverbal Communication

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      • 5.3Nonverbal Communication Types 

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      • 5.4Public Speaking as a Form of Communication

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      • 5.5Persuasion and Selling Yourself

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      • 5.6Chapter Summary and Case

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    • 6Navigate Ethical Situations

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      • 6.1An Ethics Framework

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      • 6.2Making Ethical Decisions

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      • 6.3Social Responsibility

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      • 6.4Chapter Summary and Case

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    • 7Understand Your Motivations

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      • 7.1Human Motivation at Work

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      • 7.2Strategies Used to Increase Motivation

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      • 7.3Chapter Summary and Case

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    • 8Work in Teams

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      • 8.1What Is a Team?

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      • 8.2Team Life Cycles and Member Roles

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      • 8.3Team Dynamics and Difficult Team Members

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      • 8.4Effective Team Meetings

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      • 8.5Chapter Summary and Case

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    • 9Make Great Decisions

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      • 9.1What Is Decision Making?

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      • 9.2Rational Decision-Making Model and Pitfalls to Avoid

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      • 9.3Decision Making in Groups

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      • 9.4Chapter Summary and Case

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    • 10Manage Conflict and Understand the Role of Unions

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      • 10.1What Is Conflict?

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      • 10.2Conflict Styles and Managing Conflict

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      • 10.3What Are Labor Unions?

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      • 10.4Collective Bargaining

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      • 10.5Grievance Processes

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      • 10.6Chapter Summary and Case

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    • 11Embrace Diversity, Inclusion, and Cultural Intelligence

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      • 11.1What Is Diversity & Inclusion (D&I)?

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      • 11.2Diversity and the Law

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      • 11.3Cultural Intelligence

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      • 11.4Chapter Summary and Case

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    • 12Be a Leader

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      • 12.1Management Styles

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      • 12.2Leadership versus Management

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      • 12.3Chapter Summary and Case

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    • 13Build Career Success

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      • 13.1Career Growth: Power Positioning and Power Sources

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      • 13.2Career Growth: Negotiation

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      • 13.3Career Growth: Behaviors and Change

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      • 13.4Career Growth: Impression Management

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      • 13.5Career Growth: Résumés, Interviews, and Personality

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      • 13.6Chapter Summary and Case

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