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TOC
Current
Table of Contents
About the Author
Acknowledgments
Dedication
Preface
1
The Role of Human Resources
1.1
Human Resource Management Day to Day
1.2
What Are Human Resources and Human Capital?
1.3
Skills Needed for HRM
1.4
Today’s HRM Challenges
1.5
Cases and Problems
2
Developing and Implementing Strategic HRM Plans
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2.1
The Value of Planning
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2.2
Strategic Planning
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2.3
Writing the HRM Plan
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2.4
Tips in HRM Planning
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2.5
Cases and Problems
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3
Diversity and Multiculturalism
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3.1
Hiring Multiculturally
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3.2
Diversity and Multiculturalism
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3.3
Diversity Plans
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3.4
Multiculturalism and the Law
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3.5
Cases and Problems
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4
Recruitment
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4.1
Keeping Up with Growth
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4.2
The Recruitment Process
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4.3
The Law and Recruitment
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4.4
Recruitment Strategies
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4.5
Cases and Problems
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5
Selection
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5.1
The Interview
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5.2
The Selection Process
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5.3
Criteria Development and Résumé Review
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5.4
Interviewing
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5.5
Testing and Selecting
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5.6
Making the Offer
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5.7
Cases and Problems
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6
Compensation and Benefits
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6.1
Matching Compensation with Core Values
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6.2
Goals of a Compensation Plan
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6.3
Developing a Compensation Package
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6.4
Types of Pay Systems
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6.5
Other Types of Compensation
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6.6
Cases and Problems
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7
Retention and Motivation
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7.1
Dissatisfaction Isn’t Always about Pay
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7.2
The Costs of Turnover
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7.3
Retention Plans
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7.4
Implementing Retention Strategies
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7.5
Cases and Problems
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8
Training and Development
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8.1
Training: Not Like It Used to Be
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8.2
Steps to Take in Training an Employee
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8.3
Types of Training
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8.4
Training Delivery Methods
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8.5
Designing a Training Program
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8.6
Cases and Problems
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9
Successful Employee Communication
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9.1
The Biggest Challenge
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9.2
Communication Strategies
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9.3
Management Styles
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9.4
Cases and Problems
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10
Employee Performance Management
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10.1
A Dilemma
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10.2
Handling Performance
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10.3
Employee Rights
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10.4
Cases and Problems
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11
Employee Assessment and Talent Management
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11.1
A Tough Conversation
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11.2
Performance Evaluation Systems
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11.3
Appraisal Methods
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11.4
Completing and Conducting the Appraisal
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11.5
Cases and Problems
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12
Working with Labor Unions
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12.1
Unhappy Employees Could Equal Unionization
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12.2
The Nature of Unions
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12.3
Collective Bargaining
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12.4
Administration of the Collective Bargaining Agreement
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12.5
Cases and Problems
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13
Safety and Health at Work
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13.1
Training for Safety
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13.2
Workplace Safety and Health Laws
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13.3
Health Hazards at Work
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13.4
Cases and Problems
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14
International HRM
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14.1
Things Weren’t What They Seemed
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14.2
Offshoring, Outsourcing
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14.3
Staffing Internationally
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14.4
International HRM Considerations
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14.5
Cases and Problems
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The Purpose of Society for Human Resource Management (SHRM) and HRCI organizations
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A.1
The Purpose of Society for Human Resource Management (SHRM) and HRCI organizations
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A.2
Human Resources Certification Institute (HRCI)
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