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TOC
Current
Table of Contents
About the Author
Acknowledgments
Dedication
Preface
1
Business Communication Soft Skills
1.1
Getting Started
1.2
What Is Communication?
1.3
Your Responsibilities as a Professional Communicator
1.4
Self-Understanding and Professional Success
1.5
Identity and the Johari Window
1.6
Communication Styles
1.7
Listening Styles
1.8
Emotional Intelligence
1.9
Leadership Styles
1.10
Conflict Management Styles
1.11
Artificial Intelligence, Soft Skills, and Work in the Future
2
Perception, Audience, and Message
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2.1
Getting Started
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2.2
Principles of Verbal Communication
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2.3
The Perception Process
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2.4
Differences in Perception
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2.5
Meeting Audience Needs
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2.6
Getting to Know Your Audience
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2.7
Effective Message Design
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2.8
Avoiding Jargon, Slang, and Racist and Sexist Language
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2.9
Visual Emphasis Strategies
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3
The Business Writing Process
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3.1
Getting Started
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3.2
Preparing to Write
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3.3
Clear and Concise Business Writing
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3.4
Paraphrasing, Patch Writing, and Plagiarism
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3.5
Compiling Your Research and Investigation Results
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3.6
Organization, Introductions, and Outlines
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3.7
Logic, Credibility, and Passion in Your Writing
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3.8
Writing Styles
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3.9
Tone and Voice
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3.10
Proving Your Point
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3.11
Writing and Liability
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3.12
Tips for Effective Business Communication
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4
Revision, Proofreading, Format, and Design
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4.1
Getting Started
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4.2
Evaluate Content, Organization, Style, and Readability
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4.3
Review Format, Facts, Names, Spelling, Punctuation, and Grammar
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4.4
Revision and the Professional Test
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4.5
Proofreading and Design Evaluation
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4.6
Diverse Forms of Feedback
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5
Business Writing in Action
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5.1
Getting Started
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5.2
Text, E-mail, and Netiquette
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5.3
Memorandums and Letters
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5.4
Business Report
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5.5
Business Proposal
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5.6
Online Professional Profiles and the Résumé
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5.7
Sales Message
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5.8
Mobile Communication Messages
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6
Business Presentations, Topics, and Stage Fright
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6.1
Getting Started
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6.2
Before You Choose a Topic
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6.3
Topic Appeal, Selection, and the Thesis Statement
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6.4
Myths of Public Speaking, Speech Anxiety, and Stage Fright
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6.5
Obstacles to Effective Presentations: Stereotypes, Prejudice, and Ethnocentrism
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7
Nonverbal Communication, Movement, and Visual Aids in Business Presentations
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7.1
Getting Started
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7.2
Principles of Nonverbal Communication
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7.3
Types of Nonverbal Communication
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7.4
Movement in Your Presentation
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7.5
Effective Visual Aids
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8
Presentation Organization and Outlines
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8.1
Getting Started
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8.2
Strategies for Presentation Success
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8.3
Building a Sample Speech
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8.4
Sample Speech Outlines
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8.5
Organizing Principles for Your Speech
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8.6
Transitions
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9
Presentations to Inform
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9.1
Getting Started
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9.2
Functions of the Presentation to Inform
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9.3
Types of Presentations to Inform
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9.4
Effective Motivational Strategies to Gain Audience Attention
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9.5
Preparing to Present Your Speech to Inform
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9.6
Creating an Informative Presentation
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10
Presentations to Persuade
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10.1
Getting Started
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10.2
What Is Persuasion?
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10.3
Principles of Persuasion
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10.4
Effective Strategies for the Presentation to Persuade
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10.5
Speaking Ethically
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10.6
Sample Persuasive Speech
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10.7
Effective Elevator Speeches
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11
Business Presentations in Action
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11.1
Getting Started
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11.2
Sound Bites, Message Maps, Quotes, and Earworms
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11.3
Telephone/VoIP Communication
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11.4
Strategies for Effective Meetings
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11.5
Using Technology to Facilitate Online Interactions
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11.6
Celebrations: Toasts and Roasts
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11.7
Media Interviews
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11.8
Introducing a Speaker
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11.9
Presenting or Accepting an Award
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11.10
Serving as Master of Ceremonies
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11.11
Viral Messages
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11.12
Effective Conversations and Employment Interviews
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12
Business Communication and Conflict
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12.1
Getting Started
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12.2
Principles of Conflict
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12.3
Process of Conflict
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12.4
Managing Conflict and Emotional Labor
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12.5
Conflict Strategies and BATNA
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12.6
Teams, Groupthink, and Conflict
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12.7
Improving Relationships at Work
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13
Negative News, Crisis Communication, and Change
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13.1
Getting Started
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13.2
Delivering Negative News
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13.3
Crisis Communication Plan
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13.4
Press Conferences
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13.5
Team Problem Solving
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13.6
Cause Marketing and Social Change
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14
Intercultural and International Business Communication
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14.1
Getting Started
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14.2
International Communication and the Global Marketplace
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14.3
International Business and Law Enforcement
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14.4
The International Job Assignment
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14.5
Styles of Management
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14.6
Organizational Cultures and Team Member Roles
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14.7
Family Business Challenges
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14.8
Deep Web, Darknets, Blogs, and Microblogs
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14.9
Popular Culture and Business Communication Across Cultures
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