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Table of Contents

    • About the Author
    • Acknowledgments
    • Dedications
    • Preface
    • 1Introducing Intercultural Communication
      • 1.1A Brief Introduction
      • 1.2Why Study Intercultural Communication?
      • 1.3Effective Cross-Cultural Communication
      • 1.4What Is Communication?
      • 1.5What Is Culture?
      • 1.6Contexts of Intercultural Communication
      • 1.7Additional Resources
    • 2Why Don’t We All See Things the Same Way?

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      • 2.1A Brief Introduction

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      • 2.2Self-Understanding and Intercultural Communication

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      • 2.3Perception Across Cultures

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      • 2.4Cultural Differences in Perception

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      • 2.5Awareness of our Diversity

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      • 2.6Listening

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      • 2.7Additional Resources

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    • 3Intercultural and International Communication

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      • 3.1A Brief Introduction

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      • 3.2Understanding Intercultural Communication

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      • 3.3Universal Cultural Characteristics

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      • 3.4Diverse Cultural Characteristics

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      • 3.5Global Marketplaces and International Communication

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      • 3.6The International Job Assignment

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      • 3.7World Religions

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      • 3.8Additional Resources

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    • 4Relationships, Culture, and Conflict

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      • 4.1A Brief Introduction

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      • 4.2Our Internal Communication

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      • 4.3Cultural Identities and Self-Concept

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      • 4.4Interpersonal Needs: Universal across Cultures

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      • 4.5Self-Revelation and Cultural Awareness

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      • 4.6The Ritual of Conversation Across Cultures

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      • 4.7Conflict and Intercultural Communication

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      • 4.8Additional Resources

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    • 5Verbal Communication across Cultures

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      • 5.1A Brief Introduction

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      • 5.2What Is Language?

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      • 5.3Multiple Meanings across Cultures

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      • 5.4Principles of Verbal Communication

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      • 5.5Language Can Be an Obstacle to Intercultural Communication

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      • 5.6Improving Verbal Communication across Cultures

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      • 5.7Additional Resources

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    • 6Nonverbal Communication across Cultures

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      • 6.1A Brief Introduction

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      • 6.2Principles of Nonverbal Communication

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      • 6.3Diverse Types of Nonverbal Communication

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      • 6.4Communication Without Words

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      • 6.5Improving Your Nonverbal Communication across Cultures

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      • 6.6Additional Resources

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    • 7Intercultural Communication, Popular Culture, and Social Change

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      • 7.1A Brief Introduction

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      • 7.2Popular Culture and Intercultural Communication

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      • 7.3Intercultural Communication, Relationships, Groups, and Communities

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      • 7.4Organizational Cultures and Communication

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      • 7.5Intercultural Communication and Social Change

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      • 7.6Additional Resources

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    • 8Social Media and Intercultural Communication

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      • 8.1A Brief Introduction

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      • 8.2Virtual Communication across Cultures

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      • 8.3Diverse Representations of Affiliation Online

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      • 8.4Diverse Representations of Difference Online

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      • 8.5Online Intercultural Collaboration

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      • 8.6Additional Resources

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    • 9Intercultural Communication across Contexts

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      • 9.1A Brief Introduction

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      • 9.2Health across Cultures

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      • 9.3Tourism across Cultures

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      • 9.4Law Enforcement across Cultures

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      • 9.5Education around the World

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      • 9.6Additional Resources

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