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Table of Contents

    • About the Authors and Positive Leadership Solutions
    • Acknowledgments
    • Dedications
    • Preface – Experiencing Organizational Behavior
    • 1Learning about Organizational Behavior
      • 1.1Leadership versus Management
      • 1.2Learning Framework
      • 1.3Ethics Competency
      • 1.4Self Competency
      • 1.5Diversity Competency
      • 1.6Across Cultures Competency
      • 1.7Communication Competency
      • 1.8Teams Competency
      • 1.9Change Competency
      • 1.10Chapter Summary
    • 2Individual Differences and Job Attitudes

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      • 2.1Bases of Personality

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      • 2.2Personality and Behavior

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      • 2.3Cross-Cultural Differences

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      • 2.4Work-Related Attitudes

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      • 2.5Chapter Summary

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    • 3Perceptions and Attributions

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      • 3.1Perceptual Process

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      • 3.2Perceptual Selection

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      • 3.3Person Perception

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      • 3.4Perceptual Errors

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      • 3.5Impression Management

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      • 3.6Attribution Process

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      • 3.7Chapter Summary

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    • 4Learning and Performance Management

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      • 4.1Learning Through Rewards and Punishments

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      • 4.2Contingencies of Reinforcement

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      • 4.3Schedules of Reinforcement

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      • 4.4Social Learning Theory

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      • 4.5Chapter Summary

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    • 5Motivating Employees

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      • 5.1Motivational Processes

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      • 5.2Influencing Performance Expectations

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      • 5.3Ensuring Equity

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      • 5.4Designing Jobs

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      • 5.5Combining Intrinsic and Extrinsic Approaches

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      • 5.6Chapter Summary

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    • 6Motivation: Goal Setting and Reward Programs

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      • 6.1Model of Goal Setting and Performance

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      • 6.2Effects of Goal Setting

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      • 6.3Reward Programs for Improving Performance

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      • 6.4Chapter Summary

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    • 7Interpersonal Communication in Organizations

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      • 7.1Elements of Interpersonal Communication

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      • 7.2Ethical Interpersonal Communications

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      • 7.3Nonverbal Communication

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      • 7.4Intercultural Communication

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      • 7.5Interpersonal Communication Networks

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      • 7.6Chapter Summary

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    • 8Promoting Fairness and Trust

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      • 8.1The Art of Managing Fairly

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      • 8.2The Nature of Trust

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      • 8.3Repairing Broken Trust

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      • 8.4Trust Within Teams

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      • 8.5Chapter Summary

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    • 9Leadership Effectiveness: Foundations

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      • 9.1Power and Interpersonal Influence

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      • 9.2Legacy Leadership Models

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      • 9.3Leader-Member Exchange

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      • 9.4Chapter Summary

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    • 10Leadership Effectiveness: New Perspectives

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      • 10.1Transactional Leadership

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      • 10.2Transformational Leadership

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      • 10.3Ethical Leadership

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      • 10.4Authentic Leadership

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      • 10.5Chapter Summary

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    • 11Developing and Leading Teams

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      • 11.1Introduction to Groups and Teams

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      • 11.2Team Development

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      • 11.3Types of Work-Related Teams

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      • 11.4Core Influences on Team Effectiveness

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      • 11.5Potential Team Dysfunctions

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      • 11.6Chapter Summary

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    • 12Managing Conflict and Negotiating Effectively

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      • 12.1Types of Conflict

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      • 12.2Conflict Levels

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      • 12.3Interpersonal Conflict-Handling Styles

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      • 12.4Negotiation in Conflict Management

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      • 12.5Across Culture Negotiations

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      • 12.6Chapter Summary

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    • 13Managerial Decision Making

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      • 13.1Decision-Making Conditions

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      • 13.2Bounded Rationality

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      • 13.3Evidence-Based Management

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      • 13.4Political Decision Making

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      • 13.5Creative Decision Making

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      • 13.6Chapter Summary

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    • 14Organization Design

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      • 14.1Key Factors in Organization Design

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      • 14.2Fundamentals of Organizing

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      • 14.3Vertical Organizational Design

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      • 14.4Horizontal Organizational Design

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      • 14.5Chapter Summary

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    • 15Cultivating Organizational Culture

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      • 15.1Dynamics of Organizational Culture

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      • 15.2Types of Organizational Culture

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      • 15.3Ethical Behavior and Organizational Culture

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      • 15.4Socialization of New Employees

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      • 15.5Chapter Summary

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    • 16Managing Organizational Change

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      • 16.1Pressures for Change

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      • 16.2Planned Organizational Change

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      • 16.3Resistance to Change

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      • 16.4Organizational Diagnosis

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      • 16.5Implementing Planned Change

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      • 16.6Chapter Summary

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