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Table of Contents

    • About the Authors
    • Preface: Project Management in a Complex World
    • 1Introduction to Project Management
      • 1.1Project Management Defined
      • 1.2Project Defined
      • 1.3Project Context
      • 1.4Key Skills of the Project Manager
      • 1.5Introduction to the Project Management Knowledge Areas
      • 1.6End-of-Chapter Exercises
      • 1.7Web Exercise
      • 1.8Software and Technology Exercises
    • 2Project Profiling

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      • 2.1Using a Project Profile

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      • 2.2Project Profiling Models

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      • 2.3Complex Systems and the Darnall-Preston Complexity Index

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      • 2.4Darnall-Preston Complexity Index Structure

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      • 2.5End-of-Chapter Exercises

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      • 2.6Software and Technology Exercise

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    • 3Project Life Cycle, Process Groups, and the Organizational Structure of a Project 

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      • 3.1Project Management Life Cycle and Process Groups

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      • 3.2Project Organization

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      • 3.3Using the Darnall-Preston Complexity Index to Measure Organizational Complexity

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      • 3.4End-of-Chapter Exercises

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      • 3.5Web Exercise

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    • 4Starting a Project

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      • 4.1Project Selection

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      • 4.2Project Charter

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      • 4.3Project Scope

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      • 4.4Project Start-Up

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      • 4.5Alignment Process

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      • 4.6Communications Planning

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      • 4.7End-of-Chapter Exercises

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      • 4.8Software and Technology Exercise

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    • 5Understanding and Meeting Stakeholder Expectations

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      • 5.1Stakeholder Satisfaction

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      • 5.2Managing Stakeholder Relations

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      • 5.3Understanding Values and Expectations

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      • 5.4Dealing with Problems

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      • 5.5Nurturing a Feeling of Satisfaction

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      • 5.6End-of-Chapter Exercises

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      • 5.7Web Exercises

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    • 6Working with People on Projects

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      • 6.1Working with Individuals

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      • 6.2Working with Groups and Teams

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      • 6.3Creating a Project Culture

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      • 6.4End-of-Chapter Exercises

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      • 6.5Web Exercises

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    • 7Project Communication Management

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      • 7.1Project Communication Plan

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      • 7.2Types of Communication Technology

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      • 7.3Selecting Software

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      • 7.4End-of-Chapter Exercises

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      • 7.5Web Exercise

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      • 7.6Software and Technology Exercises

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    • 8Project Schedule Management

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      • 8.1Types of Schedules

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      • 8.2Project Schedule Management 

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      • 8.3Critical Path and Float

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      • 8.4Managing the Schedule

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      • 8.5Project Scheduling Software

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      • 8.6End-of-Chapter Exercises

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      • 8.7Software and Technology Exercises

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    • 9Project Cost Management

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      • 9.1Estimating Costs

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      • 9.2Managing the Project Budget

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      • 9.3End-of-Chapter Exercises

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      • 9.4Software and Technology Exercise

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    • 10Project Quality Management

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      • 10.1Developing the Quality Section of the Project Management Plan

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      • 10.2Quality and Statistics

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      • 10.3Development of Quality as a Competitive Advantage

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      • 10.4Relevance of Quality Programs to Project Quality

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      • 10.5Planning and Controlling Project Quality

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      • 10.6Assuring Project Quality

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      • 10.7End-of-Chapter Exercises

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      • 10.8Software and Technology Exercises

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    • 11Project Risk Management

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      • 11.1Defining Risk

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      • 11.2Risk Management Process

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      • 11.3Project Risk over the Life Cycle of the Project 

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      • 11.4Project Risk and the Project Complexity Profile

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      • 11.5End-of-Chapter Exercises

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      • 11.6Web Exercise

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    • 12Project Procurement

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      • 12.1Identifying the Need for Resources Outside the Organization

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      • 12.2Procurement Plan

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      • 12.3Selecting the Type of Contract

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      • 12.4Procurement Process

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      • 12.5End-of-Chapter Exercises

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      • 12.6Web Exercises

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    • 13Managing Project Closure

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      • 13.1Project Close

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      • 13.2Project Closure and People 

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      • 13.3End-of-Chapter Exercises

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    • 14Project Management Skills

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      • 14.1Darnall Three-Level Model of Project Knowledge, Skills, and Processes

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      • 14.2Basic Project Management Skills: Communication Skills 

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      • 14.3Basic Project Management Skills: Interpersonal Skills

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      • 14.4Basic Project Management Skills: Coordination

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      • 14.5Basic Project Management Skills: Team Building

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      • 14.6Basic Project Management Skills: Problem Solving

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      • 14.7Managing Stress on a Project

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      • 14.8Project E-mail Best Practice

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      • 14.9End-of-Chapter Exercises

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