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Table of Contents

    • About the Author
    • Acknowledgments
    • Dedications
    • Preface
    • 1Effective Business Communication
      • 1.1Getting Started
      • 1.2Why Is It Important to Communicate Well?
      • 1.3What Is Communication?
      • 1.4Communication in Context
      • 1.5Your Responsibilities as a Communicator
      • 1.6Additional Resources
    • 2Culture, Relationships, and Conflict

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      • 2.1Introduction

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      • 2.2Intrapersonal Communication: Our Inner Voice

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      • 2.3Self-Concept and Cultural Identities

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      • 2.4Interpersonal Needs: Universal across Cultures

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      • 2.5Social Penetration Theory, Self-Disclosure, and Cultural Awareness

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      • 2.6The Ritual of Conversation across Cultures

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      • 2.7Conflict and Intercultural Communication

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      • 2.8Additional Resources

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    • 3Delivering Your Message

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      • 3.1Getting Started

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      • 3.2What Is Language?

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      • 3.3Messages

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      • 3.4Multiple Meanings across Cultures

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      • 3.5Mobile Communication Messages

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      • 3.6Principles of Verbal Communication

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      • 3.7Language Can be an Obstacle to Communication

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      • 3.8Emphasis Strategies

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      • 3.9Improving Verbal Communication

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      • 3.10Additional Resources

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    • 4Understanding Your Audience

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      • 4.1Getting Started

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      • 4.2Self-Understanding Is Fundamental to Communication

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      • 4.3Perception

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      • 4.4Differences in Perception

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      • 4.5Getting to Know Your Audience

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      • 4.6Listening and Reading for Understanding

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      • 4.7Additional Resources

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    • 5Social Media and Intercultural Communication

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      • 5.1Introduction

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      • 5.2How to Understand Intercultural Communication

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      • 5.3Common Cultural Characteristics

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      • 5.4Divergent Cultural Characteristics

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      • 5.5Virtual Communication across Cultures

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      • 5.6Diverse Representations of Affiliation Online

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      • 5.7Diverse Representations of Difference Online

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      • 5.8Online Intercultural Collaboration

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      • 5.9Additional Resources

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    • 6Nonverbal Communication across Cultures

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      • 6.1Introduction

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      • 6.2Principles of Nonverbal Communication

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      • 6.3Diverse Types of Nonverbal Communication

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      • 6.4A Picture Is Worth at Least a Thousand Words

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      • 6.5Improving Your Nonverbal Communication across Cultures

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      • 6.6Additional Resources

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    • 7Intercultural Communication, Popular Culture, and Social Change

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      • 7.1Introduction

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      • 7.2Popular Culture and Intercultural Communication

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      • 7.3Intercultural Communication, Relationships, Groups, and Communities

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      • 7.4Organizational Cultures and Communication

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      • 7.5Intercultural Communication and Social Change

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      • 7.6Additional Resources

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    • 8Group Communication, Teamwork, and Leadership

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      • 8.1Getting Started

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      • 8.2What Is a Group?

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      • 8.3Group Problem Solving

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      • 8.4Business and Professional Meetings

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      • 8.5Teamwork and Leadership

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      • 8.6Family Business

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      • 8.7Additional Resources

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    • 9Negative News and Crisis Communication

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      • 9.1Getting Started

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      • 9.2Delivering a Negative News Message

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      • 9.3Eliciting Negative News

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      • 9.4Crisis Communication Plan

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      • 9.5Press Conferences

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      • 9.6Additional Resources

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