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Table of Contents

    • About the Authors
    • Acknowledgments
    • Dedications
    • Preface
    • 1Organizational Behavior
      • 1.1Understanding Organizational Behavior
      • 1.2Understanding How OB Research Is Done
      • 1.3Trends and Changes
      • 1.4Conclusion
    • 2Understanding People at Work: Individual Differences and Perception

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      • 2.1The Interactionist Perspective: The Role of Fit

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      • 2.2Individual Differences: Values and Personality

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      • 2.3Perception

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      • 2.4The Role of Ethics and National Culture

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      • 2.5Using Science to Match Candidates to Jobs: The Case of Kronos

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      • 2.6Conclusion

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    • 3Individual Attitudes and Behaviors

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      • 3.1Work Attitudes

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      • 3.2Work Behaviors

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      • 3.3The Role of Ethics and National Culture

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      • 3.4People Come First: The Case of SAS

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      • 3.5Conclusion

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    • 4Managing Groups and Teams

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      • 4.1Group Dynamics

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      • 4.2Understanding Team Design Characteristics

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      • 4.3Management of Teams

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      • 4.4Barriers to Effective Teams

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      • 4.5The Role of Ethics and National Culture

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      • 4.6Conclusion

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    • 5Organizational Structure and Change

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      • 5.1Organizational Structure

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      • 5.2The Role of Ethics and National Culture

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      • 5.3Conclusion

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    • 6Organizational Culture

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      • 6.1Understanding Organizational Culture

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      • 6.2Characteristics of Organizational Culture

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      • 6.3Creating and Maintaining Organizational Culture

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      • 6.4Creating Culture Change

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      • 6.5The Role of Ethics and National Culture

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      • 6.6Building a Customer Service Culture: The Case of Nordstrom

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      • 6.7Clash of the Cultures: The Case of Newell Rubbermaid

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      • 6.8Conclusion

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    • 7Theories of Motivation

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      • 7.1Need-Based Theories of Motivation

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      • 7.2Process-Based Theories

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      • 7.3The Role of Ethics and National Culture

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      • 7.4A Motivating Place to Work: The Case of Zappos

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      • 7.5Motivation in Action: The Case of Trader Joe’s

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      • 7.6Conclusion

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    • 8Designing a Motivating Work Environment

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      • 8.1Motivating Employees Through Job Design

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      • 8.2Motivating Employees Through Goal Setting

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      • 8.3Motivating Employees Through Performance Appraisals

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      • 8.4Motivating Employees Through Performance Incentives

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      • 8.5The Role of Ethics and National Culture

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      • 8.6Conclusion

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    • 9Managing Stress and Emotions

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      • 9.1Organizational Change

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      • 9.2What Is Stress?

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      • 9.3Avoiding and Managing Stress

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      • 9.4What Are Emotions?

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      • 9.5Emotions at Work

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      • 9.6The Role of Ethics and National Culture

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      • 9.7Conclusion

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    • 10Conflict and Negotiations

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      • 10.1Understanding Conflict

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      • 10.2Causes and Outcomes of Conflict

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      • 10.3Conflict Management

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      • 10.4Negotiations

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      • 10.5The Role of Ethics and National Culture

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      • 10.6Avoiding Conflict at WorldCom: The Case of Bernard Ebbers

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      • 10.7Conclusion

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    • 11Managing Demographic and Cultural Diversity

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      • 11.1Demographic Diversity

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      • 11.2Cultural Diversity

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      • 11.3The Role of Ethics and National Culture

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      • 11.4Doing Good as a Core Business Strategy: The Case of Goodwill Industries

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      • 11.5Conclusion

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