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Table of Contents

    • About the Authors
    • Project Management in a Complex World
    • 1Introduction to Project Management
      • 1.1Project Management Defined
      • 1.2Project Defined
      • 1.3Project Context
      • 1.4Key Skills of the Project Manager
      • 1.5Introduction to the Project Management Knowledge Areas
      • 1.6Exercises
    • 2Project Profiling

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      • 2.1Using a Project Profile

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      • 2.2Project Profiling Models

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      • 2.3Complex Systems and the Darnall-Preston Complexity Index

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      • 2.4Darnall-Preston Complexity Index Structure

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      • 2.5Exercises

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    • 3Project Phases and Organization

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      • 3.1Project Phases

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      • 3.2Project Organization

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      • 3.3Using the Darnall-Preston Complexity Index to Measure Organizational Complexity

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      • 3.4Exercises

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    • 4Understanding and Meeting Client Expectations

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      • 4.1Including the Client

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      • 4.2Understanding Values and Expectations

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      • 4.3Dealing with Problems

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      • 4.4Nurturing a Feeling of Satisfaction

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      • 4.5Exercises

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    • 5Working with People on Projects

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      • 5.1Working with Individuals

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      • 5.2Working with Groups and Teams

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      • 5.3Creating a Project Culture

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      • 5.4Exercises

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    • 6Communication Technologies

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      • 6.1Types of Communication

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      • 6.2Selecting Software

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      • 6.3Exercises

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    • 7Starting a Project

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      • 7.1Project Selection

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      • 7.2Project Scope

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      • 7.3Project Start-Up

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      • 7.4Alignment Process

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      • 7.5Communications Planning

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      • 7.6Exercises

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    • 8Project Time Management

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      • 8.1Types of Schedules

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      • 8.2Elements of Time Management

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      • 8.3Critical Path and Float

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      • 8.4Managing the Schedule

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      • 8.5Project Scheduling Software

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      • 8.6Exercises

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    • 9Estimating and Managing Costs

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      • 9.1Estimating Costs

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      • 9.2Managing the Budget

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      • 9.3Exercises

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    • 10Managing Project Quality

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      • 10.1Quality and Statistics

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      • 10.2Development of Quality as a Competitive Advantage

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      • 10.3Relevance of Quality Programs to Project Quality

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      • 10.4Planning and Controlling Project Quality

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      • 10.5Assuring Quality

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      • 10.6Exercises

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    • 11Managing Project Risk

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      • 11.1Defining Risk

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      • 11.2Risk Management Process

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      • 11.3Project Risk by Phases

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      • 11.4Project Risk and the Project Complexity Profile

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      • 11.5Exercises

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    • 12Project Procurement and Closure

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      • 12.1Identifying the Need for Resources Outside the Organization

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      • 12.2Procurement Plan

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      • 12.3Selecting the Type of Contract

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      • 12.4Procurement Process

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      • 12.5Project Closure

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      • 12.6Exercises

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